RETURN AND REFUND POLICY

At Charm & Manners, we’re committed to providing a high-quality dining and hospitality experience. We take pride in everything we offer, from our food and drinks to our events and merchandise. If something doesn’t meet your expectations, we want to make it right.

FOOD & BEVERAGE PURCHASES

Due to the nature of our made-to-order food and drinks, all food and beverage sales are final and non-refundable. However, if there’s an issue with your order—such as incorrect items, missing ingredients, or quality concerns—please let us know immediately. We’ll do our best to address the situation and offer a suitable solution, which may include a replacement or a store credit.

 

MERCHANDISE RETURNS

For physical merchandise (such as apparel or branded goods), we accept returns or exchanges within 14 days of delivery, provided the items are:

• Unused and in original condition
• In their original packaging
• Accompanied by a valid receipt or proof of purchase
   

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Please contact us at though the website's chat feature before returning any item so we can issue a return authorization and provide instructions.

REFUNDS (if applicable)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–7 business days.

QUESTIONS

If you have any concerns or need help with a return or refund request, please don’t hesitate to contact us at 757-800-3913. We’re here to help.